Alltel In-store Customer Service Is The Worst

I’ve waited to post this so that I can calm down first. I’m calm but I’m still not happy about the situation. So, here goes.

I love my Alltel cell phone service. I have very few dead zones and almost no dropped calls. I love dealing with the representatives on the phone. They’re always very courteous and helpful.

So what’s my gripe? Once again, I’ve had an awful experience in one of the Alltel stores. I absolutely cannot stand the people who work in the Alltel stores. They’re snippy, condescending and just down nasty.

Don’t get me wrong, they’re all sweet and cheery as they try to convince you to upgrade your service or your phone or extend your contract. When they realize that you’re going to get just what you came in for – no more, no less – the saccharine turns bitter and these salespeople turn to ice.

My latest adventure saw me scolded by an impertinent Missy Roberts in the Steubenville, Ohio Alltel store. I’m old enough to have changed this little girl’s diapers and yet she spoke to me as if I were an incorrigible child. Never mind that the whole “the customer is always right” mantra has been thrown out the window, Alltel representatives appear to have been trained to verbally abuse their customers into submission if the “soft sell” and “hard sell” both fail to produce results.

Keep in mind, I’ve been an Alltel customer for over 15 years. I was a customer when they were 360 something or another. In fact, I don’t think their records go back to when we first signed up, in 1991. You would think that the company would hold us long time customers very dear to them, rewarding our loyalty rather than insulting us for not jumping at every sale they have each month.

I know that Verizon is trying to take over Alltel. I know that will make the company even bigger and the customer service could very well get worse. Let’s hope not. Let’s hope Verizon gives the boot to those who don’t know the proper way to treat a customer.

Oh, and for the record, I did customer service and tech support for 7 years so I’m coming at this from both sides. I expect to be treated the way treated my own customers. If Alltel needs someone to train these rude employees, just give me a yell. I may come out of retirement if it means whipping these reps into shape.

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