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Is Kroger Listening?
By Marisa | May 9, 2008
I am surrounded by Kroger grocery stores. There are two within 10 miles to the south of me; there are two more to the north of me. Other grocery chains are farther away and with gas prices rising, I prefer to shop as close to home as possible.
The worst thing about Kroger having virtually no competition around here is that when a customer complains or makes a suggestion, no one pays attention. Case in point: the bathroom at Kroger.
The store in Wellsburg was remodeled a few years ago. It’s bigger and very nice. The bathroom is clean and much nicer than the employee bathroom that customers used prior to the remodeling. Nevertheless, it’s lacking two important features.
First, there are no toilet seat covers available. Wal-Mart is one of the only stores in the area that does provide these sanitary covers and I love them for it. I’ve mentioned this to the manager at Kroger but I’m pretty sure there was no follow up since there are still no covers.
The other suggestion I made was that they remove the little table holding the vase of flowers and install a baby changing table. Let’s face it, moms with babies buy groceries. As much as we’d all prefer to not shop with the kids, we don’t always get what we prefer. I mentioned this to management over two years ago, when the remodeled store had it grand re-opening. There is still no changing station for babies. It’s mind boggling that a grocery store would neglect to provide for mothers and children!
I can’t help but think that Kroger would be more responsive to these and other suggestions if they had a little competition around here. What a shame.
Topics: Shopping |
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