only backgroundI'm a wife, mother and grandmother. I'm opinionated. I contradict myself frequently. Most of all, I love my kids. I believe in them. I fight for them. They're weird and wonderful. If you want to know more, here's a bunch of other stuff from my old site.
I typed out a very long post recounting my issues with Verizon, my DSL connection (or lack thereof) and Verizon’s abysmal tech support. It was a long post filled with sarcastic, angry and outright mean remarks. Before I clicked Publish, I rethought that post and you’re getting this one instead.
In the past 30 days, I’ve called Verizon Broadband tech support 4 times. I called the phone line repair once. Verizon Broadband still has not fixed my problem. The phone line repair man verified that the problem is on their end, that he needed to call someone to reset everything on their end and that if it happens again, I should explain this to the tech support person.
Verizon’s tech support is definitely not based in the U.S. These people do not speak English as a first language. I xplained what the repair person said and still the Broadband tech support guy tried to walk me through all kinds of stuff again and when I refused, he then began to walk me through clearing my cache in IE! I use Firefox!
So all day today I’ve been using Verizon’s own online tool to check Internet connection speeds. And all day I’ve gotten slower and slower speeds. For quite a while, my connection was slower than a 56k dialup modem. Most of the time it’s been at a dead stop. Like now.
I’ve been taking screen captures of my connection speeds and I’m going to post them here. That way, I can direct Verizon’s genius tech support to my site to see how zippy this connection is. Keep in mind that I’m paying the higher of the two Verizon prices for broadband. So I’m really getting screwed over with this.
Now, if I can get a connection to post this, I will. Screenshots included.
[myginpage=verizon]
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Tell them to check the grid map.
When my verizon dsl was doing this, 2 months of them telling me to clear my cache and cookies, I finally got a tech who knew to check the grid map.
The grid in my neighborhood was blown.
My mom just went through at least eight weeks of pure heck with Verizon, and finally gave up and switched to Comcast! I hope you get something worked out soon! It’d actually be safer to take coffee away from me than internet!!! That’s pretty big!